Due to covid19 our collection & delivery services will be made with safety in mind and we ask any driver to be wearing masks and gloves at all times. Vehicles will be sanitised throughout the day and with peoples health and wellbeing in mind. We prefer not to enter into any premises. Parcels will be left on the door step and the surname of the recipient will be taken along with a photo.
COLLECTION & DELIVERY INFORMATION
Here at Norfolk Dispatch our primary role is a 24/7 Same-day / Next-day Collection & Delivery courier service for those must have items and packages that have to be there on time, every time.
We run a LWB high roof vehicle of up to 4 euro pallets space or 3 Standard pallets space (3.6 meters long) with a payload of up to 1150kg to all destinations across the UK.
TOLLS & SURCHARGES
London ULEZ and Congestion zone. "Will be charged if an address is in this zone".
Dartford Crossing & Tunnels, or any other Bridge or Toll Crossing, charges will be made and discussed at the time of booking.
LOADING AND UNLOADING.
All of our Collections & Deliveries are scheduled to be a single person delivery, ground floor only. In some cases a certain job may require a 2 person lift, which we can accommodate but this would be needed to be arranged at the time of booking. For example (2nd and 3rd floor apartments etc).
STANDARD DELIVERY CHARGES (Non-Urgent)
We have a standard local rate delivery charge which starts from as little as £25.00 for a standard small delivery within the local area. (Small Package, Parcel Etc).
Unless requested all deliveries will be done by a single person with a van so any heavy items we would require assistance to load and unload. As above if you require us to arrange this there will be a second driver charge added.
This will be charged at £20 per hour (or proportion of) after the first 15 minutes. Incurred at the collection or delivery point.
This would be charged to bring a consignment straight back (on return) at a rate of 60% of the outbound mileage, assuming that the return journey is urgent and has to be done "on return immediately basis". If this is not the case we may be able to give you a better rate if the return is not urgent.
When utilising this service , we can accommodate this to make the various (usually 5-10) deliveries, and would be charged either at an hourly rate or price per delivery, this will be discussed at the time of booking. Multiple deliveries that are set over a much wider area however will be charged accordingly with a mileage and a fee depending on the hours and miles accrued.
These are the unforeseen charges etc, such as parking charges incurred whilst waiting at either the collection or delivery point, or fees incurred (e.g. for legislation of documents), will be charged in addition.